Shipping Terms & Conditions

Last updated: 2026. These terms are a starting draft for review — please have them checked against your operating jurisdiction before publishing.

These Shipping Terms & Conditions govern the transport, forwarding, and related services provided by Frontier Summit Logistics (“we”, “us”, “our”) to customers (“you”). By booking a shipment with us, you agree to these terms.

1. Quotes & pricing

Quotes are estimates based on the information you provide and are valid for the period stated on the quote. Freight rates fluctuate with fuel, demand, capacity, and currency, so a quote may be revised if shipment details change or if it has expired. Final charges are confirmed on booking and may include origin charges, freight, destination charges, customs clearance, duties, and taxes.

2. Booking & documentation

You are responsible for providing accurate and complete shipment information, including an accurate description of goods, weights, dimensions, and any required documentation (commercial invoice, packing list, certificates, permits). Inaccurate or missing information may cause delays, additional charges, or refusal of carriage. The bill of lading or air waybill is issued based on the information you supply.

3. Transit times

Transit times are estimates only and are not guaranteed. Delivery schedules may be affected by weather, port or airport congestion, customs inspections, carrier schedules, and events beyond our control. We will keep you informed of material delays.

4. Customs, duties & taxes

Unless otherwise agreed (for example under a DDP Incoterm), import duties, taxes, and customs charges are the responsibility of the consignee. You are responsible for ensuring goods comply with the import and export regulations of the origin and destination countries. We are not liable for delays or penalties arising from non-compliant documentation or goods.

5. Prohibited & restricted goods

You must not ship goods that are illegal, dangerous, or restricted without prior written agreement and correct declaration. This includes but is not limited to hazardous materials, weapons, counterfeit goods, and items prohibited by the origin or destination country. We reserve the right to refuse or return any shipment that breaches this clause.

6. Liability & claims

Our liability for loss or damage is limited in accordance with the applicable international conventions and carrier terms (for example the Hague-Visby Rules for ocean freight and the Montreal Convention for air freight), unless you arrange additional cargo insurance. Claims must be notified in writing within the timeframes required by those conventions, with supporting documentation. We strongly recommend arranging cargo insurance for full-value protection.

7. Delivery & proof of delivery

Delivery is completed on hand-over at the agreed destination, evidenced by proof of delivery (signature or photo). Where the recipient is unavailable, we will attempt to arrange re-delivery, which may incur additional charges.

8. Payment

Charges are payable in accordance with the terms stated on your invoice. We reserve the right to withhold release of goods pending payment of outstanding charges.

9. Cancellations & changes

Cancellations or changes to a booking may incur charges depending on the stage of the shipment and any costs already committed to carriers or customs.

10. Governing law

These terms are governed by the applicable law of our place of business. Any dispute will be subject to the jurisdiction of the competent courts there.

Questions about these terms? Contact our team.